FAQs

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Q: How can I trust your company?

A: We’ve been in business a long time. Key Medical Supply ® is a quality company focused on making life better for our customers through the healthcare products we offer. We also belong to our local Chamber of Commerce, the Better Business Bureau, and several buying groups to ensure you are getting the best price possible. Key Medical Supply ® also just recently received a 100% (that’s a perfect score) on it’s Medicare Accreditation survey. We really are committed to doing it right!

Q: What if I need to return a product?

A: If it’s within 60 days of purchase, just call customer service for a return authorization. Box up the product and ship it back to us. You will have to pay the return freight. If the product has been damaged, there may be a return fee assessed. There are certain products, due to their nature, that are not returnable. Our Customer Service team will assist you.

Q: What if I want to compliment one of your staff?

A: Send an email, write us a letter, or give us a call. We always like to hear about how one of our team members is succeeding at our mission.

Q: What if I have a complaint?

A: Send an email, write us a letter, or give us a call. While we don’t like these messages as well, we certainly appreciate them, because this is how we can improve our service. We appreciate you taking the time to tell us how we can be better.

Q: How are you different than any other supplier.

A: Our sales staff can tell you all about that, or you can read some of the testimonials on this Web site. The best way to find out is to use our service! We welcome you as a customer and look forward to receiving your testimonial in the future!

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